How do I place an order?
Please select your item(s) and add them to your basket. Then click on the basket icon in the main menu which will take you through the steps to the payment page.
If you have any queries about ordering, please contact me by email - jules@jmbsilver.com
Gift Wrapping Service
JmB Silver offers a Gift Wrap service for online orders.
Each item you choose to be gift-wrapped will arrive in a beautiful branded jewellery box (made with recycled card), carefully wrapped in white tissue paper and sealed with a 'JmB Silver' logo sticker.
Gift wrapping costs £1.00 per item:
- Decide on the item/items you would like to send as a gift;
- Select the 'Gift Wrap' service at the checkout
- Enter a personal message; this will be handwritten and posted with your gift to the address you provide.
Bangle Sizes
Our bangles come in the following standard sizes but can also be made to order to your specific measurements. Our bangles are measured using the internal diameter – distance across the middle of the circle taking the internal measurement in mm.
Our standard bangle sizes:
- Small = 200mm circumference / 62mm diameter
- Medium = 220mm circumference / 67m diameter
- Large = 240mm circumference / 72mm diameter
How to choose your bangle size
Use another bangle
- Find a bangle that fits you
- Set it down on a flat surface and measure the inside diameter
- Select the size on our website that corresponds to the measurement of your own bangle
Measure your hand
Take care when measuring to get an accurate result – you may need help to do this!
- Using a tape measure
- Choosing the hand you would like to wear the bangle on, make a fist and lay it flat on a surface
- Wrap the tape measure around your fist and measure (in mm) the distance between the middle of the first knuckle under you fist to the middle of the fourth knuckle
- Then compare your measurement to our standard bangle sizes (circumferences) in order to chose the size you will need
Ring Sizes
If you do not know your ring size, you can go to a jeweller and ask them to measure your finger.
The other option is to request a ring sizer which I will post out to you at a cost of £2.00 - click here to order.
Hallmarks
Each item is either stamped with my Maker's Mark, has a Sterling Silver tag with my Maker's Mark attached, or is hallmarked.
Caring for your Jewellery
Treasure and care for your hand-made silver jewellery in the right way and it will retain its beauty for many years to come. Following the advice below will help you keep your pieces looking as beautiful as they did on the day you bought them – and that will make us very happy too!
DOs
- DO wear your silver jewellery as often as you can – this helps reduce the build-up of tarnish
- DO protect your jewellery from knocks, scratches, chemicals, sunlight and extreme temperatures
- DO store your jewellery pieces in individual pouches or boxes to stop them getting scraped and tangled
- DO clean your silver jewellery with the silver cleaning cloth provided, or use a soft, lint-free cloth and a special silver cleaner, if required. This will remove tarnish and restore your jewellery’s beautiful shine
DON’Ts
- DON’T wear your jewellery in the shower/bath, in chlorinated water, on the beach or in the sea
- DON’T spray perfume, deodorant or apply creams near your jewellery
- DON’T clean your jewellery with tissue paper or kitchen towels, as they may scratch the surface
Wishlist
Create a list of beautiful jewellery you would love to buy or receive as a gift.
Just create your own account, build your wish list and then share it – dropping hints has never been so easy!
Payment & Shipping
Payment must be made in full for your order including postage costs before the order will be packaged and dispatched to you via Royal Mail.
UK
For orders under £50, Royal Mail Signed for service is used, usually takes 1 – 2 business days for delivery and requires a signature on delivery.
For orders over £50, Royal Mail Special Delivery service guarantees next day delivery by 1pm and covers the item for loss or damage, it can be tracked by Track and Trace Service (Royal Mail) and does need a signature on delivery.
Please contact me prior to purchase to discuss if you require a different postal/delivery option.
- Postage cost for orders under £50 to the UK is £4.89
- Postage cost for order under £200 to the UK is £7.15
- Orders over £200 will be delivered free of postage costs.
- FREE DELIVERY in my local postcode area CT11
VAT of 20% is already added to the price of each piece of jewellery for materials used to make them.
INTERNATIONAL ORDERS:
Orders will be shipped via Royal Mail International Tracked & Signed. This can take 3 – 5 days in Europe and up t0 14 days worldwide. Orders can be tracked and will require a signature on delivery.
- EUROPE - no orders will be posted to the EU or Northern Ireland from 13th December 2024 due to new GPSR rules.
- USA
Order under £50 = £12.75
Order over £50 = £15.25
- AUSTRALIA
Order under £50 = £13.65
Order over £50 = £16.15
- Rest of world
Order under £50 = £14.40
Order over £50 = 16.90
Regarding international customs and taxes, the prices do not encompass any customs or duty fees for orders placed from outside the UK. The responsibility for such duties, taxes, and fees rests with the customer.
All the above services require a signature on delivery. (To avoid delays in receiving your parcel please ensure there is someone available to sign for it.)
If you need your item for a particular deadline it is essential to order well in advance especially if overseas or during a seasonal rush.
Always double check the processing/dispatch times for each item as these may vary, especially if 'made to order'.
If items are in stock, they will usually be dispatched within 5 working days within the UK.
Any items stated "handmade to order" will be dispatched within 3 to 6 weeks within the UK – please feel free contact me to get a more accurate dispatch date when ordering.
You will receive an email once your purchase has been dispatched to you.
Secure Ordering & Payment Options
Payment is accepted via PayPal shopping cart which also accepts credit and debit cards.
Cancelling an Order
Orders can be cancelled anytime up until the item has been dispatched to you.
THIS DOES NOT APPLY TO CUSTOM MADE ORDERS AND COMMISSIONS.
Please contact me via email to cancel an order - jules@jmbsilver.com
Returns & Refunds
If you are not entirely happy with your purchase and wish to return your jewellery, please follow these steps to ensure a full refund including return postage costs:
- email me straight away to let me know that you are making a return so I can look out for the parcel and arrange your refund - jules@jmbsilver.com
- the jewellery must be returned in its original packaging
- return the parcel using Royal Mail 1st Class Special delivery and send me a photo of the receipt so I can add this cost to your refund. If another delivery method is used, this is at your own risk. If the package then goes missing or is damaged in transit, a refund will not be issued.
- Return address: will be given on request
- Returns are accepted within 30 days of delivery
Privacy Policy
JmB Silver is committed to protecting your privacy and will only use information we collect about you lawfully (in accordance with the Data protection Act 1998). We use Mailchimp to collect and store any personal data that we keep about you which is a secure way of storing and managing data.
Information is collected for the following reasons:
- to process your order
- to provide you with information where you have given your consent e.g signing up to the JmB Silver newsletter
- to deal with a query you have asked
The type of information that may be collected includes:
- your name
- your address
- your phone number
- your email address
JmB Silver will never collect sensitive information about you without your consent and any information that is held will be accurate and up to date. Please email me if you would like to check any information that is held about you and if there are inaccuracies, these will be corrected or deleted immediately. Personal information held about you will be held securely in accordance with the UK law. If information is to be transferred outside the EEA (European Economic Area), your permission will be sought first.
Technology may be used track the patterns of behaviour of visitors to the JmB Website. This can include a "cookie" which would be stored in your browser. You can usually modify your browser to prevent this from happening. Information collected in this way can be used to identify you unless you modify your browser settings.
